Quintessence Support

Support Overview

Support Services 

Quintessence offers a fully integrated interactive experience solution. Our service includes everything from consultation to concept design, software programming to bespoke furniture, and hardware manufacture to installation.

We provide a 360 degree approach to our interactive solutions, ensuring that our systems are easy to use, intuitive and user friendly.

Quintessence provides the following support services to all of our customers:
  1. Ticketing support
  2. Email support
  3. Phone support
  4. Social media support
  5. Remote support
  6. On site support
Our support services cover the following solutions supplied and installed by Quintessence:
  1. Interactive experience software
  2. Object recognition
  3. Hardware
  4. Furniture
With 10 years experience of delivering successful interactive projects and working in tandem with our customers, we recognise that ongoing support is a fundamental part of a successful project. Upon installation Quintessence will ensure all hardware and software is complete, fully functional and signed off in accordance with the agreed deliverables. The hardware and software we deliver is high spec and to a premium quality. We provide user training to ensure the systems are used in the correct and most productive way.

The majority of support queries we receive post installation relate to the following:
  1. Misuse of the presentation that can have a negative affect on the performance of the software. 
  2. Misuse of the hardware that can cause a system breakdown.
  3. Windows updates that can result in the hardware and software powering off and resetting. Unfortunately there is no way to control windows updates.
  4. Power cuts that result in a complete shut down of hardware and software.
  5. Cables critical to the hardware being accidentally removed or interfered with.
  6. Changes to hardware configuration settings.

If the software presentation is running on a touch table screen it is recommended that the touch control settings are periodically checked and adjusted accordingly, this service is included as part of our site support visits within our gold level support package.

f the software presentation includes lighting capability to a site model then it is recommended that the lighting configuration through the software and controller is checked periodically, this service is included as part of our site support visits within our gold level support package.

With a Quintessence support package you have the assurance that we will assist either remotely or with a site visit to support and resolve any issues that you may experience.

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